Delivery Shipments and returns
We are able to deliver World Wide Please Inquire for Delivery Price on Long Parcel Products or Made to Order Items.
Packages are generally dispatched within 1 days after receipt of payment (products on back order will be dispatched as soon as available) often same day and are shipped via our free delivery 2-5 day service other long parcel deliveries are transported through parcel force express 48 Large with tracking and drop-off with signature. an additional cost will be applied when express delivery is chosen over the free delivery option (Does not apply made to order Products). Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment if over 1kg on small parcels and 2kg on long parcels. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Items are delivered according to individual courier Policies, this means the courier may leave your parcel anywhere on your premises or with a neighbor, if you are not happy with this arrangement you should leave instructions for the courier when you order, we Syntech are not responsible for items that have been fully tracked and delivered to your premises or to a neighbor that are then lost or stolen.
Free UK delivery provided on all orders up to 120cm: 2-5 Working Days standard delivery, orders dispatched same day up to 12 am. Usually delivered within 3 days.
Excludes: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, PO Box, Guernsey.London Derry. Postal Destinations outside the UK please contact us for delivery charges.
All orders over 1,2 mtr are dispatched next working day on 48L hour delivery (Parcel Force Express Large 48).
Scottish Highlands & Ireland
Scottish highlands or Ireland please choose appropriate delivery option, Postage is none refundable once dispatched, replacements will be sent for damaged on delivery goods.
USA Delivery Land Mark Drop Service
5+ Days delivery Est, We do not Refund Postage on international orders or pay return postage Accept replace if damaged.
France Land Mark Drop Postage
5+ Days Est delivery time.
Simple Returns Policy
1. Buyers have Up to 14 days after delivery to request a return, returns must be returned within 14 days from request.
2. Items must be returned in there original condition and packaging as received.
3 Any attempt to fit a product will void any return warranty.
4. Made to order Bespoke thresholds and floor edge trims carry a damaged on delivery replacement guarantee only & are none refundable.
Best Return Postage Option
We recommend taking the return to your local hermes shop on parcels under 1.2m long, this is by far the cheapest return option, royal mail do not take parcels over 65cm long, long parcel returns over 1.2m are very expensive, more expensive than we charge & we are not responsible for return postage costs on items ordered incorrectly, we highly recommend ordering a sample prior to order to avoid return costs on long parcel purchases, due to wrong colour or wrong size requirements e.c.t.